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Returns / exchanges

Returns

Unfortunately at this time, we cannot provide free returns or exchanges.

Returns can only be requested within 7 days of receiving the purchase. Please submit the request above in order to begin the process.

After you start the return process, you’ll have 10 days to complete the return.
Items eligible for full refunds must have original tags and packaging, and be unworn. If the product is not received within the 10-day time period, we will deny the refund request.

Customers must provide their own packaging and shipping label for returns.
Please send an email to mary@by-marylo.com with a tracking number confirming the return.

Please allow 3-5 business days for refunds to be processed.

EXCHANGES

Looking to swap a size?

Please submit a request above in order to get started with our exchange process. The cost of return for the original item will have to be handled by the customer, however, we will cover the cost of shipping for your requested exchange!